Britt Land: Small Business Week Finalist
We are so pumped to announce that we have been chosen as a finalist in the 2015 Calgary Small Business Week ‘Customer Service Award’!! The Customer Service Award is presented to the Calgary small business that is dedicated to continuously striving to exceed customer expectations, deliver industry leading standards of service and is creative and innovative around customer experience.
We were nominated a couple of month ago, not sure by who, and received word last week that we are a finalist. This is huge! It’s a great accomplishment and honour to simply be a finalist for one of these awards. There were a record number of applications this year, over 400 nominated companies. We surpassed two rounds of judging and are one of only 35 finalists chosen (there are 5 finalists in each award category).
Starting today the voting opens, it is up to the public to choose the winner in our category. It runs until 12 Oct 2015 www.smallbusinessweekcalgary.com
This is exciting for us as we pride ourselves on taking care of our clients, team, friends and family above anything else. Please help us take the next step in these awards and letting us know if we’ve made an impact on your life – work or otherwise!
You can vote for Britt Land here!
Small Business Awards Profile:
The only female run land broker of its size in Western Canada, Britt Land Services is a team of driven and passionate land experts dedicated to building strong relationships. With a company culture that embraces empowerment and purpose, they’ve developed a team dedicated to service and making a positive impact on a client’s business. Each client is treated like family, and their successes treated as if they were Britt Land Services own.
What sets Britt Land Services apart is that they talk to their clients – constantly. They want to know their clients’ pain points and frustrations, how they can help and what they excel at.
That investment in the human touch has paid off. Two years ago, Britt Land Services had a client retention rate of 80% and in 2015, it soared to 98%. They also carefully track client engagement with a survey sent every 6 months to not only learn how engaged clients are with the company, but also to start conversations about how they can better serve their needs.